live • love • learn • leave a legacy
Field of Studies:
• Career Development
• Human Resources
• Sales and Marketing
• Supervisors and Management
• Train the Trainer
• Workforce Essentials
People's ability to handle the soft skills and the technical side of business is now recognised as key to making businesses more profitable and better places to work.
Damelin Lowveld’s Corporate Faculty of Soft Skills and Short Course Series is aimed at improving existing skills at all levels within an organisation.
These short, focused one, two or three day programmes target the essential skills to enable career development in HR, Sales, Marketing, Finance, Supervision and Management.
Our programmes promise to be of the highest standard, benchmarked against international programmes used globally.
For more information about longer courses refer to part-time courses.
CAREER DEVELOPMENT
1. Building Your Self Esteem and Assertiveness Skills
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Learn how to create positive self-expectations
- Begin setting goals to get more of what you want from life
- Develop self-talk messages that help build self-esteem
- Identify communication tools to help you be more assertive
- Learn how to say no, and when no is the best answer
- Learn how to make a positive first impression
- Discover ways to connect with people
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2. Business Etiquette
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Finesse introductions-from shaking hands and using eye contact to remembering names
- Dress appropriately for every business occasion
- Feel more confident of your business communication in every situation
- Use your business cards wisely
- Perfect your handshake
- Gain that extra edge that establishes trust and credibility
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3. Business Writing that Works
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Have a better grasp of the basics of writing—that is, better appreciate the grammar, spelling, punctuation and sentence structure required for writing correctly.
- Practice the ability to write concisely and clearly, so that the reader will grasp quickly the message of the written material.
- Learn the process of gathering material, putting it in a format that addresses the points under discussion, and bringing closure to the situation, through recommendations or next steps.
- Develop a writing style in keeping with that used by experienced writers.
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4. Communication Strategies
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Identify common communication problems that may be holding you back
- Develop skills in asking questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Learn how to firmly stand your ground and make your feelings heard
- Enhance your ability to handle difficult situations without being manipulated
- Be aware of the five types of relationships
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5. Conflict Resolution – Dealing with Difficult People
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Identify how your own attitudes and actions impact on others
- Illustrate new and effective techniques for managing negative emotions
- Develop coping strategies for dealing with difficult people and difficult situations
- Identify those times when you have the right to walk away from a difficult situation
- Describe techniques for managing and dealing with anger
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6. Conquering Your Fear of Speaking in Public
Duration: 1 Day
On completion of the workshop, learners will be able to:
- To enhance the ability to speak one-on-one with others
- To develop the confidence to feel at ease, speaking socially or small groups such as meetings
- To practice developing these skills in a safe and supportive setting
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7. Customer Service Training - Critical Elements of Customer Service
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Clearly identify how you can become effective in dealing with customers
- Identify opportunities within the scope of your authority for dealing effectively with others
- Identify the criteria for fair and responsible response to all customers
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8. Management Skills for the Administrative Assistant
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Define the importance of and be better able to present a professional presence on the job
- Demonstrate Improvement in one’s ability to organize, plan, prioritise and self-manage
- Demonstrate improvement in critical communication skills such as listening, asking questions
- Develop strategies for managing difficult people and situations
- Illustrate techniques for being more assertive and managing your stress
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9. Speaking Under Pressure
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Think under pressure and assemble information quickly and logically for maximum impact
- To read and control an audience to deliver a clear and convincing message
- To identify the causes of nervousness and control it
- Understand how to use key sentences and themes to help listeners understand you
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10. Time Management - Get organised for Peak Performance
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Develop useful techniques for setting and achieving goals
- Identify strategies for using a planner effectively
- Better organize oneself and one’s workspace for peak efficiency
- Identify the right things to do and develop plans for doing them
- Learn what to delegate and how to delegate well
- Perform a workload analysis to make sure your time is being used efficiently
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11. Using Technology to Your Advantage
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Be able to make your workplace a technology-friendly place
- Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
- Communicate better with the IT department
- Make the best software and training choices
- Be able to set an IT budget
- Keep employees safe and healthy
- Develop and implement a system usage policy
- Implement policies for dealing with company property
- Decide whether or not employees should telecommute and make telecommuting work
- Deal with workplace rage
- Address technological issues
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12. Advanced Writing Skills
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Revisit the rules of good grammar and clear communication
- Improve sentence construction and paragraph development
- Develop effective business letters for tough situations
- Discuss e-mail etiquette
- Develop an appropriate writing style and format for your letters, business cases, and reports
- Recognize standard ways of documenting materials
- Apply these skills in real work applications
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13. Presentation Survival School
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Identify ways to gain rapport with your audience
- Learn techniques to reduce nervousness and fear
- Recognize how visual aids can create impact and attention
- Develop techniques to create a professional presence
- Use practice techniques to really prepare
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14. The Minute Taker’s Workshop
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Define the importance of minute-taking and be able to use this to your advantage
- Define a remedy to many of the complaints that face minute-takers
- Write minutes that are suitable for formal meetings, informal meetings, and action meetings
- Illustrate the essential skills of an effective minute-taker
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15. Writing Reports and Proposals
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Describe the value of good written reports as a communication tool
- Develop paragraphs that introduce, connect, develop and conclude some part of an idea
- Illustrate an appropriate and professional format
- Use headings and subheadings as signposts
- Prepare reports and proposals that inform, persuade, and provide information
- Proofread your work so you can feel confident it is clear, concise, complete and correct
- Apply these skills in real work applications
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HUMAN RESOURCES
1. Anger Management
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Identify how anger affects our bodies, our minds, and our behaviour
- Illustrate the six-step method to break old patterns and replace them with a model for assertive anger
- Be better able to control your own emotions when faced with other peoples’ anger
- Describe and identify ways to help other people safely manage some of their repressed or expressed anger
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2. Build Better Teams
Duration: 1 Day
On completion of the workshop, learners will be able to:
- The PTPS will give you useful feedback about your team player style
- Identify ways you will want to change to improve your team player style
- Better understand and appreciate differences among team members
- Identify those ways your team must improve to be more effective
- Develop an action plan for those improvements
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3. Change Management Change and How to Deal with It
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Understand that there are no normal or abnormal ways of reacting to change
- Illustrate change as an essential element that is positive
- Describe that adapting to change is all about attitude
- Identify the stages of change we go through as we learn to deal with change
- See change as an opportunity for self-motivation and innovation
- Develop strategies for dealing with and accepting changes in your organization
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4. Conducting Effective Performance Reviews
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Recognize the importance of having a performance appraisal process for employees
- Understand how to work with employees to set performance standards and goals
- Develop skills in observing and giving feedback, listening and asking questions, for improved performance
- Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere
- Develop strategies for managing employee performance
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5. Conflict Resolution: Getting Along in the Workplace
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Understand what conflict is and how it can escalate
- Recognize the five most common conflict resolution styles and when to use them
- Increase positive information flow through non-verbal and verbal communication skills
- Develop effective techniques for intervention strategies
- Strengthen staff trust and morale
- Become more confident of your ability to manage conflicts to enhance productivity and performance
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6. Employee Dispute Resolution Mediation through Peer Review
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Identify the Peer Review process is
- Describe how employees file grievances and how management should respond
- Define how a facilitator and a panel is chosen
- Describe what is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
- Illustrate the required responsibilities and powers of a panel
- Demonstrate questioning techniques
- Identify why peer review panels fail and how to avoid those pitfalls
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7. Getting Employees off to a Good Start
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Understand how important an orientation program is to an organization
- Identify role of the human resource department in the orientation program
- Recognize how the “commitment curve” affects both new employees and their managers
- Know what companies can do to deliver their promise to new employees
- Determine the critical elements of effective employee training
- Establish the importance of having an employee handbook for new and long-term employees
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8. Managing Customer Service
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Identify ways to create an atmosphere of excellence
- Learn how to suspend your frame of reference
- Develop a culture that will motivate employees to perform and to be engaged in meeting customer needs
- Recognize who the customers are and what they are looking for
- Learn what kind of leader you are and how to play on those strengths
- Develop a service management system
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9. Managing Employee Performance
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Develop useful techniques for setting and achieving goals
- Apply and interpret personality typing
- Use the results of personality typing to improve communication and team building
- Understand the roles of a leader and how to fulfil them
- Identify the stages of team development and use appropriate strategies for each stage
- Solving problems and making decisions
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10. Problem Solving and Decision Making
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Increase your awareness of problem solving steps and problem-solving tools
- Distinguish root cause from symptoms to identify the right solution for the right problem
- Improve your problem-solving and decision making skills through identifying your own problem-solving style
- Improve your ability to participate in and communicate about a collaborative problem-solving process
- Recognize the top ten rules of good decision making
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11. Stress Management – Managing Stress before it Manages You
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Illustrate that stress is a positive, unavoidable part of everybody’s life
- Recognize the symptoms that tell you when you have “chronic stress overload”
- Identify those situations in your life that cause you the greatest stress
- Identify those actions which add to your stress
- Develop strategies for changing both the situations and the actions that can be changed
- Develop techniques for dealing with the situations and actions that can’t be changed
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12. Hiring Smart - Behavioural Interviewing Techniques
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Identify the costs incurred by an organization when a wrong hiring decision is made
- Develop a fair and consistent interviewing process for selecting employees
- Prepare better job advertisements and use a variety of markets
- Create a job analysis and position profile
- Use traditional, behavioural, achievement oriented, holistic, and situational interview questions
- Demonstrate enhanced communication skills that are essential for a skilled recruiter
- Demonstrate effective interview techniques used for difficult applicants
- Illustrate best practice for checking references more effectively
- Describe the basic employment and human rights laws that can affect the hiring process.
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SALES AND MARKETING
1. Sales Training - Building Relationships for Success in Sales
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Learn the secrets to being a friend in sales
- Identify strategies for building strategic sales relationships and finding personal fulfilment in the process
- Enjoy more sales success
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2. Sales Training - Dynamite Sales Presentations
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Identify the key elements of a quality proposal
- Be better prepared to handle problem buyers
- Sell value rather than price
- Create a climate of trust to build better client relationships
- Feel more comfortable and professional in face-to-face presentations
- Identify steps that will close more sales
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3. Sales Training - Overcoming Objections and Nailing the Sale
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Identify the steps you can take to build credibility and reduce objections
- Identify those areas that need more attention
- Develop appropriate responses when prospective buyers throw you a curve
- Disarm objections with proven rebuttals that get the sale back on track
- Recognize when a prospect is ready to buy
- Be prepared to present options and be willing to negotiate
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4. Sales Training - Prospecting for Leads Like a Pro
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Understand the importance of expanding a client base through effective prospecting
- Identify target markets and target companies with the 80/20 rule
- Develop and practice networking skills
- Develop, refine, and execute the cold call
- Create a personal prospecting plan to turn leads into customers
- Increase your sales by implementing this plan
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5. Sales Training - Selling Smarter
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Understand the wonderful paradox: helping other people get what they want gives us more of what we want
- Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there
- Recognize the difference between features and benefits of products and services, and develop a plan for increasing product knowledge
- Identify the most critical elements of telephone sales and customer service
- Understand the power of your behaviour for more successful sales and customer service
- Develop communication skills to better share information and to better listen to the customer
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6. Outbound Sales (Using the Telephone as a Sales Tool)
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Get past the discomfort of cold calls by learning how to warm up your sales approach
- Develop a script to maximize your efficiency
- Develop a plan for making the call and following up in a timely fashion
- Demonstrate what to say create interest, handle objections and close the sale
- Generate more leads and repeat business by using the telephone more effectively
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SUPERVISORS AND MANAGEMENT
1. Becoming Management Material
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Identify your leadership profile and explore how you can use this knowledge to create your own future
- Assess your leadership competencies and learn how you can develop your strengths
- Identify those additional skills and tools that can make you a better leader
- Develop your ability to influence and communicate with others
- Become a better problem-solver and decision-maker
- Discover how you can prepare for and embrace the forces of change
- Create a strategy to actively use these skills back in the workplace
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2. Finance for Non Financial Managers (Budgets & Managing Money)
Duration: 2 Days
On completion of the workshop, learners will be able to:
- You should be able to assess the financial performance and health of your firm
- Enhance your decision-making skills by integrating financial management concepts into your thinking
- Assess various software applications for managing finances
- Control the flow of money through your department
- Understand the budgeting process and forecasting techniques
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3. Coaching – A Leadership Skill
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Describe how coaching can be used to develop your team
- Illustrate the coaching skills that help improve individual performance
- Demonstrate the behaviours and practices of an effective coach
- Identify employees’ strengths and give them the feedback they need to succeed
- Identify employee problems and ways you can help to correct them
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4. Developing High Performance Teams
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Identify different types of teams
- Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
- Promote trust and rapport by exploring your team player style and how it impacts on group dynamics
- Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team
- Develop strategies for dealing with team conflict and common situations
- Understand how action planning and analysis tools can help your team perform better
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5. Inventory Management
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Assess the quality and competency of staff
- Developing a strategy for improvement
- Achieve and maintain inventory accuracy
- Stock location management
- Create action plans for developing an effective team
- Shipping and receiving operations
- Developing your inventory management strategy
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6. Marketing and Sales
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Recognize what we mean by the term “marketing”
- Discover how to use low-cost publicity to get your name known
- Know how to develop a marketing plan and a marketing campaign
- Use your time rather than your money to market your company effectively
- Develop a budget for your marketing activities, based on the amount of dollars you have available, and stick to your budget
- Identify strategies for finding and keeping customers
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7. Meeting Management – The Art of Making Meetings Work
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Describe the value of meetings as a management tool
- Illustrate the critical planning steps that make meeting time more effective
- Identify the steps to take to create an open and safe forum for discussion
- Develop and practice techniques for handling counterproductive behaviour
- Demonstrate decisions that can be sustained once the meeting is over
- Action plan a follow-up strategy for meetings
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8. Motivating Your Workforce
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Identify what is motivation
- Describe common motivational theories and how to apply them
- Identify when to use the carrot, the whip, and the plant
- Illustrate how fear and desire affect employee motivation
- Explore ways to create a motivational climate and design a motivating job
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9. Negotiating for Results
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Describe the benefits of good negotiating skills that take the interests of both parties into consideration
- Have an increased ability to negotiate more effectively by turning face to face confrontation into side-by-side problem solving
- Recognize that creating win-win solutions are the only sustainable solutions there are
- Identify those techniques that will be most effective in stressful negotiation situations
- Develop skills that take the interests of both parties into consideration
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10. Project Management Training - Understanding Project Management
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Describe what “projects” are and how they are becoming a part of organizational thinking
- Identify your role as project manager and the skills required of you
- Demonstrate the steps you must take to keep budgets on track and on budget
- Identify the key factors in project success
- Illustrate guidelines for building and controlling a budget
- Be more skilled at presenting ideas and asking for feedback
- Identify techniques for helping your project team work together
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11. The ABC’s of Supervising Others
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Help clarify roles and responsibilities of the new job
- Adjust to the new role with confidence and an assurance you can handle the position
- Develop your communication skills in listening, asking questions, and giving feedback to employees
- Develop a technique for making sure you give employees instructions that are clear and understood
- Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness
- Recognize the importance of being visible and available to employees
- Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent
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12. The Art of Delegating Effectively
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Clearly identify how delegation fits into your job and how it can make you more successful
- Identify opportunities within the scope of your authority for delegating effectively to others
- Identify the criteria for fair and responsible delegation to all employees
- Develop communication skills so that employees will be open to delegation
- Recognize common delegation pitfalls and how to avoid them
- Provide opportunities to test your delegation skills
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13. The Professional Supervisor
Duration: 3 Days
On completion of the workshop, learners will be able to:
- You will understand the scope and nature of the supervisory position
- You will learn some ways to deal with the challenges of the role
- You will recognize the responsibilities you have as a supervisor, to yourself, to your team and to your organization
- You will identify key techniques to help you plan and prioritise effectively
- You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision
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14. Human Resources Training For the Non HR Manager
Duration: 3 Days
On completion of the workshop, learners will be able to:
- The latest trends in the human resource field and the changing role of the human resource professional
- How to write job specifications and identify core competencies
- Methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques
- How to get employees off to a good start
- How to deal with compensation and benefits
- How to maintain healthy employee relations
- How to make performance appraisals a cooperative process
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TRAIN THE TRAINER
1. Advanced Skills for the Practical Trainer
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Enhance your understanding of learning styles and how to accommodate them in the classroom
- Understand the key principles of effective communication in a workshop setting
- Identify strategies to create a no-risk environment
- Use a variety of training techniques to stimulate participation
- Develop a plan and prepare for an effective training session
- Practice thinking on your feet in a safe environment
- Identify advanced interventions for difficult situations
- Practice the skills needed for a team presentation
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2. Becoming a Great Trainer
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Distinguish facilitation from instruction and training
- Provide facilitators with commonly used process tools to make their meetings easier and more productive
- Identify the competencies linked to effective small group facilitation
- Demonstrate through simulations, role-play, critical incidents, and other exercises, each facilitator competency
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3. The Practical Trainer
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Consider the participants and their training needs
- Understand different learning styles and adult learning principles
- Know how to write objectives
- Be able to evaluate whether objectives have been met
- Develop an effective training style
- Use the training aids and techniques appropriately
- Know how to create an instruction guide
- Conduct a short group training session that incorporates these training concepts
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WORKFORCE ESSENTIALS
1. Programme Name: Celebrating Diversity
Duration: 1 Day
On completion of the workshop, learners will be able to:
- Understand what diversity and its related terms mean
- Be aware of how aware you are of diversity and where you can improve
- Understand how changes in the world have affected you and your view
- Be able to identify your stereotypes
- Understand what terms are politically correct and which are not, and why
- Be familiar with the four cornerstones of diversity
- Understand what the pitfalls are relating to diversity and how to avoid them
- Develop a technique for dealing with inappropriate behaviour
- Develop a management style to encourage diversity
- Know what to do if you or one of your employees feels discriminated against
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2. How to Manage Anger and Violence
Duration: 3 Days
On completion of the workshop, learners will be able to:
- Understand what workplace violence is
- Be able to identify some warning signs of violence
- Understand the cycle of anger
- Understand Albert Bandura’s behaviour wheel and how it applies to anger
- Develop a seven-step process for managing your anger and others’ anger
- Have better communication and problem solving skills, which will reduce frustration and anger
- Develop some other ways of managing anger, including coping thoughts and relaxation techniques
- Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
- Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level
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3. Office Ethics and You - Making Good Decisions
Duration: 2 Days
On completion of the workshop, learners will be able to:
- Understand the difference between ethics and morals
- Understand the value of ethics
- Identify some of your values and moral principles
- Be familiar with some philosophical approaches to ethical decisions
- Identify some ways to improve ethics in your office
- Know what is required to start developing an office code of ethics
- Know some ways to avoid ethical dilemmas
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